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Our nurse-led information line is free of cost and free of judgement. We’re here for you, whether you’re preparing for the years ahead or need us right now.

We’re here to help.

Give us a call

Any questions? Our specialist nurse-led team is available to help from 11am to 3pm, Monday to Thursday.
Call 0800 999 2434

Write us an email

If you prefer to write down your questions in an email, we’ll aim to get back to you within 3 working days.
Email info@compassionindying.org.uk

About this service

What can you help me with?

We support people to start honest conversations about death and dying, and record and revisit their wishes whenever they want to.

We specialise in helping people to make a living will (advance decision) and also provide information on:

 

What can you not help me with?

We operate within the law and do not provide information about:

  • how to end your life
  • how to access an assisted death
Is the service free?

We are a national charity supporting adults to plan for the end of life. All of our services are free. This includes:

Any adult can contact us for support. You do not need to use a solicitor to make any of the forms we provide.

When is the service open?

Our nurse-led information line (0800 999 2434) is open Monday to Thursday, 11am – 3pm (closed on bank holidays).

If you call outside of these times you will hear a recorded message asking you to call back within our opening hours.

How quickly will you respond?

When you phone (0800 999 2434) you’ll come through to a member of our team who may be able to help straight away. Depending on what you need help with, we may need to take your details and get back to you.

If you send us an email we aim to get back to you within three working days, not including bank holidays.

Is this service confidential?

Callers ringing the information line can expect to receive a confidential service, creating a safe environment for you to speak freely. If you choose to share your details with us these will be kept confidential and used in line with our privacy policy.

Please note: all calls are recorded for training and quality purposes.

Get help if your relative’s wishes are not being respected

Our specialist, nurse-led team can give you the expert knowledge, skills and confidence to fight for the right care and treatment for your friend or relative.

Contact details

Media enquiries

For media enquiries, call: 07356 135 578

Alternatively you can email:

Molly Pike, Media & Campaigns Officer
molly.pike@compassionindying.org.uk

Joseph Crook, Media & Campaigns Officer Joseph.Crook@compassionindying.org.uk

Ellie Ball, Deputy Director of Communications:
ellie.ball@compassionindying.org.uk

Policy and research enquiries

For policy enquiries, please contact our Director of Policy and Research, Lloyd Riley: lloyd.riley@compassionindying.org.uk

Supporter queries

If you have questions about a donation, please contact our digital manager: zach.moss@compassionindying.org.uk

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