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How do I complain about a care home or social care service?

You are here: Home » How can I complain about a treatment or care I have received » How do I complain about a care home or social care service?

To make a complaint there are several steps you need to go through:

 

Stage 1

Contact the care home or social care service and tell them the details of your complaint. They should act quickly to resolve the issue and take action to stop it happening again.

 

Stage 2

If you are not happy with the action taken to resolve your complaint you can then complain directly to your local council.

They will have a complaints procedure that you will need to follow. Your social worker, someone from your care provider, or someone from your council will explain what you need to do.

 

Stage 3

If you are unhappy with the outcomes of Stages 1 and 2, you can complain to the Local Government Ombudsman.  You can do this regardless of who pays for your care.